Paulo Henrique

Paulo Henrique is the founder and CEO of Stepyo, an automatic tacit knowledge capture tool for CS, Ops, and Support teams at B2B SaaS companies.

With 8+ years of experience in startup operations, Paulo lived first-hand the problem of “only this person knows how to do that” — lost key talents, watched onboarding take 4+ months, and saw teams grind to a halt because critical knowledge lived only in the heads of 1-2 people.

Frustrated with wikis nobody updates and documentation that goes stale in weeks, Paulo built Stepyo in 2025 to capture knowledge while people work — with zero manual documentation effort.

Stepyo solves a problem that affects 80% of companies: tacit knowledge that is never documented. According to Gartner, 80% of business knowledge is tacit — it exists only in people’s heads, not in systems or documents.